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Customer Care

PAYMENTS

SKIIM is hosted on a high security SSL certificate server. We use protected connections, evidenced by the ‘HTTPS’ prefix and padlock in your browser’s URL.

Anti-fraud checks are conducted by a secure third party payment gateway. We do not handle credit card data.

SHIPPING & RETURNS

Shipping: 

SKIIM offers complimentary express shipping worldwide.All orders are shipped with DHL and require a signature.

Estimated delivery time: 1-2 working days in UK/Europe, 2-3 working days outside Europe.

International Shipping: 

If you are outside the EU, your country's customs might charge an import fee. Customers outside the EU are responsible for any taxes and duties that may be incurred. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. Please note, any refused or unclaimed international orders will not be eligible for refund. We suggest that you contact your local customs office for additional information.

Exchanges & Returns:

If you are unhappy with your purchase, please contact us within 14 days citing your order number. We will arrange an easy return or exchange. Full return policy

Free exchanges within 14 days of delivery.

CARE & REPAIR

Leather is a life-long, natural product. Please treat with warmth, care and respect. Variations in shade and texture are inherent characteristics.

Store the garment in a cool and dry place avoiding humidity and direct sunlight at all costs as it will dry and discolour the leather.

Avoid storing light colours next to dark colours – particularly white leather – as darker colours may transfer, especially in humidity.

A good leather conditioner will make your garments more water resistant, as well as keeping the leather strong and looking like new. In the event that your leather garment does get wet, it’s best to allow it to dry naturally.

Skins are breathable and so will not require frequent washing. Proper care and treatment of your leather garment will not only enhance the appearance but will also ensure its longevity. We recommend the below reputable and specialist leather dry cleaners:

LONDON

BLANC

77 Lonsdale Rd, Notting Hill W11 2DF

85 Lower Sloane St, Chelsea SW1W 8DA

79 George St, Marylebone W1U 8AQ

GALE FURS

4 Blenheim Terrace St, Johns Wood, NW8 0EB

VALENTINO DRY CLEANERS

Unit 5, 125 Shaftesbury Avenue, Soho, WC2H 8AD

JEEVES OF BELGRAVIA

11 Heath Street, Hampstead, NW3 6TP

BOB & ALAIN TAILORING

124 New Bond Street, Mayfair, W1S 1 DX

PARIS

PRESSING DE SEINE

67 rue de Seine, 75006

PRESSING LE MAROIS

57 rue la Fayette, 75009

MAISON GERMAINE

11 Bis rue de Surène, 75008

NEW YORK

MADAME PAULETTE

1255 Second Avenue, NY 10065

SUPERIOR LEATHER NYC

383 5th Ave. 2nd Floor, NY 10016

CAMEO CLEANERS

280 Third Avenue, NY 10010

Please email us at CONTACT@SKIIM-LONDON.COM for specialist leather care cleaners in your region.

EXCHANGES & RETURNS

If you are unhappy with your purchase, please contact us within 14 days citing your order number. We will arrange an easy return or exchange.

Free exchanges within 14 days of delivery.

Shipping is complimentary on all exchanges, although customers outside the EU are responsible for taxes and duties.

We do not cover the return shipping cost, except in the case of an exchange.

Please make sure your items are returned new, unused and with all SKIIM garment tags still attached.

Please contact our customer care team by emailing CONTACT@SKIIM-LONDON.COM if you have any further questions.